Frames Warranty
- What types of eyewear does Vident Eyewear offer?
- We offer a wide range of optical eyeglasses, sunglasses, blue light blocking glasses, and contact lenses, carefully curated for all face shapes, styles, and vision needs.
- Are your eyeglass frames suitable for prescriptions?
- Yes, most of our frames are RX-compatible, meaning they support prescription lenses. You can customize lenses for single vision, bifocal, or progressive prescriptions during checkout.
- What frame materials are available?
- We offer frames made from acetate, metal, stainless steel, TR-90, and titanium — all lightweight, durable, and comfortable for long-term wear.
- What are blue light glasses?
- Blue light glasses help reduce eye strain from digital screens by filtering harmful blue light. They improve sleep, reduce glare, and are great even for non-prescription users.
- Do you offer polarized sunglasses?
- Yes. Polarized sunglasses reduce glare from reflective surfaces, enhance contrast and visual clarity, and are ideal for outdoor use and driving.
- What types of lenses can I choose from?
- We offer soft lenses, toric lenses for astigmatism, color contact lenses, and extended wear lenses — suitable for daily, weekly, or monthly use.
- What is the difference between single vision and progressive lenses?
- Single vision lenses correct one field of vision (distance or reading), while progressive lenses offer multiple corrections in one lens, allowing seamless transition between near and far vision.
- What types of contact lenses do you sell?
- We sell daily, weekly, and monthly disposable lenses, as well as colored and toric lenses for astigmatism from trusted brands.
- Are your contact lenses from trusted brands?
- Yes, we only stock lenses from certified, reputable brands that ensure both safety and comfort.
- How do I know which frame suits my face shape?
- Our virtual try-on tool offers AI-powered smart fit suggestions based on your face shape and head pose. You can also filter frames by shape: round, square, rectangle, aviator, cat-eye, and more.
- Can I upload my prescription later?
- Yes. After placing your order, you can upload your prescription at your convenience or email it to our team. We’ll start processing as soon as your RX is received.
- Do you offer kids’ or teen eyewear?
- Yes. We carry a dedicated selection of youth-friendly frames with smaller sizes, flexible materials, and fun styles for kids and teens.
- Is there a warranty on eyewear?
- All eyewear comes with a manufacturer warranty against defects. For added peace of mind, we also offer optional protection plans covering accidental damage.
- How do I care for my lenses and glasses?
- Use the provided microfiber cloth and cleaning spray. Avoid paper towels or harsh chemicals. Store in a case when not in use. Contact lenses should only be handled with clean, dry hands.
- How accurate is the virtual try-on feature?
- Our AR try-on tool is powered by real-time facial tracking and head pose estimation for precise scale and fit. While it offers a realistic preview, fit may vary slightly in real life.
- Can I track my order?
- Our AR try-on tool is powered by real-time facial tracking and head pose estimation for precise scale and fit. While it offers a realistic preview, fit may vary slightly in real life.
- What is the average delivery time?
- Delivery typically takes:
- 1. 3-7 business days for domestic orders
- 2. 7-14 business days for international shipping
- 3. Delays may occur during holidays or customs clearance.
- Do you accept insurance or FSA/HSA cards?
- We currently do not accept direct insurance billing. However, many customers use FSA or HSA cards for prescription eyewear and contact lenses.
- How do I get in touch with customer service?
- You can email contact@videnteyewear.com, use our website’s live chat, or visit our website. Our team is available Monday–Friday and usually responds within 24 hours.